Shipping Policy

AK WHOLESALE INC. SHIPPING POLICY

Unlike many other websites with special rules and fine print, AK Wholesale Inc. has a transparent and clear shipping policy for all orders placed on our website, without any notable exceptions.

We are committed to delivering your order accurately, in good condition, and always on time, as promised on our website.

Each order may be shipped only to a single destination address specified at the time of payment for that order. Placing multiple orders to ship products to different addresses would be best.

We make our best efforts to ship each item in your order within 2-3 working days of the order. However, in some cases, we may take longer, up to 5 working days, 

We ship all weekdays (Monday to Friday), excluding public holidays.

Ensure your order reaches you in the fastest time and good condition.

While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics or availability.

UPS does not meet its service guarantee. Customers can notify AK Wholesale INC, and we will gladly place the claim with UPS to recover your shipping costs. AK Wholesale Inc. will credit customer accounts for the shipping fees from successful claims as soon as UPS has paid the claim.

TRACK PACKAGE

You may track the shipping status of your order on our website by clicking on the Track Your Order section.

DECLINE SHIPMENT

If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call   847 895 7080 mentioning your order reference number. We shall try our best to ensure a replacement delivery is made to you as soon as possible.

FREE SHIPPING

Free shipping over $1500. Offer will not apply to discounted prices.

FLAT SHIPPING RATE $25.00

Shipping rates are determined by size, weight & distance. Shipping costs will be added to your order after it is packed & weighed. The flat Shipping Rate applies up to 21 lbs—box (18' X 18" X 18').  An overweight charge applies on shipping. 

SATURDAY SHIPMENTS

UPS Ground only operates on Saturdays for the four weekends between Thanksgiving and Christmas. During the rest of the year, We will pick and pack all Saturday orders that specify UPS Ground as their method of shipment; however, those packages will not begin moving until the following Monday.

SUBSIDIZED SHIPPING

All our available shipping methods are either flat-rate or have Freight shipping options. Please remember that NON-VAPE FEDEX OR UPS Ground does not deliver on Saturday.

Shipments outside of the contiguous 48 states and shipments that include bulk items are not eligible for AK Wholesale INC's free or flat-rate options.

DELAYED AND LOST SHIPMENTS

Shipments can experience delays and complications beyond Ak Wholesale Inc.'s control. While we will make every effort to work with the carriers on your behalf to locate and expedite these shipments, customers assume full responsibility for their packages as soon as they have been shipped from AK WHOLESALE INC (FOB Shipping Point). AK Wholesale INC will not be responsible for lost packages or wrong addresses. Customer claim Lost package at UPS or AK wholesale INC will pay you $100.00 store credit.

DECLARE VALUE OR SHIPMENT INSURANCE

Declared value advantage is available at checkout 1.5% of your total order, Protect your high-value shipment by UPS. If the package is lost or damaged, you can claim the value of your shipment. Gain Peace of mind.

DIRECT SIGNATURE SERVICES

Service available by UPS. Direct Sign means someone at least 21 years old in this address to sign for the package; otherwise, they leave the package outside without knowledge. The customer must inform us of this service. we will apply an extra $4 per package.

CASH ON DELIVERY (COD)

We are not able to provide cod services due to some restrictions.

SHIPMENTS TO RESIDENTIAL ADDRESS AND POST OFFICE BOXES(P.O BOX)

Because federal and state regulations require age verification, AK WHOLESALE INC only ships to commercial addresses. Shipments to residential addresses or post office boxes may be canceled without warning. Continued shipping to residential addresses may result in account cancellation without warning. We are not able to provide cod services due to our shipper restrictions.