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FREE SHIPPING OVER ORDER $500

Faq

 

ABOUT AK Wholesale Inc.

(1) How long have you been in Wholesale business?

An: We already in wholesale business since 2010.

(2)  Why you build this website?

An: We want to reach more clients in order to get more business. We also want to promote our new product and deal.

(3) Is this site secure?

An:- We realize that security is a concern when ordering online -- and because of this, we have chosen to use the very latest and most advanced technology for secure transaction processing online.

(4) Did i make right decision?

An: - We are selling brand new products. Also we are member of wholesale central, Toptenwholesale.com & Getthatwholesale.com

(5) How do I register or sign in to the AK Wholesale Inc. Website?

An :-  Click on the Register at home page under account and fill up your business information make your user name & password after finish process please send us your business license copy by email or fax 847-895-7076

We did not take any order without valid business license copy.

(6) What if my business is tax exempt?

An: If your organization is tax exempt, you will need to create an account on our website. When placing your first online order, you will be prompted to create an account when you check out. Your entries must match the information on your tax exempt form.

We also are required to keep a copy of your tax ID certificate on file, which you can fax to 847-895-7076 or email [email protected] We will keep your tax exempt information on file until it expires, at which time a new copy of your tax ID certificate will be required. Upon receipt of your new certificate, we will update the expiration date in our system.

(7) What are your Customer Service Hours?

An: - Our friendly customer service team is ready to assist you Monday-Saturday 9am-6:30pm CST. Call Toll free 1-888-672-9510 or shoot us an email: [email protected]

(8) Do you guarantee satisfaction?

An: We'll work hard to keep you happy. And if we don't, you can request to remove your products at any time.

(9) How can I become a Reseller or Wholesaler?

An: Please call us at 1-888-672-9510 or email us at [email protected] more information

(10) My Wholesale Account has been Approved, How do I Order Online?

An:- Once approved, please send us your business license by email or fax 1-847-895-7076 that you would like to place orders online by calling us 1-888-972-9510 or emailing us at [email protected] . Your online account has been set up.

 (11) Contacting Us Is Easy

An: If you have any questions or concerns, please contact us @ 1-888-672-9510 or by e-mail [email protected]

(12) Wholesalers usually supply goods for resale.

An: Wholesalers can be thought of as “middle men” who supply goods to customers, such as retailers. Wholesalers typically operate from a warehouse or office space that is not necessarily designed to attract walk-in customers. These outlets are often located in industrial areas of cities, where it is convenient for their customers to pick up and load supplies, or from which goods can be distributed and delivered directly to their clients.

ABOUT ORDER INFORMATION

(1)  Can you help me for my order?

An: If you are having any difficulty on akwholesale.com please call Us 1-(888) 672-9510. We are always at your service!

(2) How Do I get What I Ordered?

An: -   (A) Pick up from store: Monday to Saturday 9:00 am To 6.30 pm.

           (B) Domestic Shipping: By UPS OR FEDEX Monday to Friday.

           (C) Request for delivery: - By truck Monday to Friday.

(3) How long will it take to get what I ordered?  

An: - Depending on warehouse stock, If stock is available so we will ship your order same day. We are out of stock waiting for 7 to 10 days for your order.

(4) What will be done with my contact information after the order?

An:-Your contact information is secure by server. We did not provide customer information to any company.

(5) Who do i contact if i have a problem with my order?

An: - Email: - [email protected] or Call 1-847-895-7080

(6) Am I ordering the right product?

An:-We are giving product detail under the product you must read.

(7)Do you have a minimum order?

An: -No. We dont have minimum order value.

(8) Have I completed the order process yet, or do I have something more to do?

An: - We sell our product to business owner with valid business license. Whenever you finish your first order send us your business license copy by email: - [email protected] or fax: - 1-847-895-7080.

(9) Do you accept international orders?

An: - No we  didn't accept order outside of US.

(10) How long will it take to receive my order?

A: Orders are shipped within 24-48 hours via FEDEX/UPS Ground. Once your order has been processed and shipped, we'll provide you with the tracking number.

(11) May I order by phone?

An: Yes! To order by phone, have your order ready along with your credit card number and expiration date and call 1-(847) 895-9510.

(12) May I cancel my order after I've submitted it?

An: Yes once you have submitted your order Pl call us for cancel. But your product shipped from our warehouse can’t cancel.

(13) I didn't receive my order when expected. What do I do?

An: When your order ships, we will notify you via an email that will include you’re tracking number. You may track your order or call us at 1-(888) 672-9510 or email us at [email protected]

(14) How do I change quantities?

An: If your order has not been shipped, we are happy to make changes to quantities, help you make another selection please call us 1-888-672-9510.

 

ABOUT PAYMENT INFORMATION

(1) When will my credit card charged?

An: - After finish your order we will sending you our sales invoice with shipping charge then we will charge credit card total amount of invoice

(2)How can I pay for my order?

An: - A. We accept all major credit cards including Visa, Master Card and Discover card.

          B. We also support wire transfer call us for bank information

          C. We are not supporting COD orders.

 (3) Is my credit card number safe?

An: Most definitely this is the best way to ensure the safety of this information.

 

ABOUT SHIPPING INFORMATION

(1) Do you offer free shipping?

An: - Yes, We offer free shipping over $500 order.

(2) How much is the shipping costs?

An: Our Flat rate shipping cost $12.99 under $500, up to 21 labs within all us states via UPS/FEDEX ground. Overweight or over Size box we will charges extra as per actual shipping cost

 (3) Will I receive shipment confirmation?

An: - Customer will receive order shipment notification by email with tracking number.

(4) What is the Shipping Charge for Wholesale Orders?

An:-Most wholesale orders are shipped within 2 business days from our facility. Actual shipping charges apply for all wholesale orders - shipping charges are based on the weight of the entire order, how far it has to be shipped based on zip code, and carrier used.

(5)Is shipping included in the price of each item?

An:-No, shipping is not included.

(6) If I have an order can you ship items to different locations?

An:-Yes, items of the same order can be ship to different locations.

(7) What are the UPS OR FEDEX Ground transit times?

An: West Coast: 1-3 business days

    Central       : 3-4 business days

    East Coast: 5-6 business days.

(8) Will you ship to a P.O. Box?

An: We do not ship to P.O. Boxes.

(9) An item from my shipment is missing or broken. What do I do?

An: Please report any missing or damaged items to us within 24 hours or call us 1-888-672-9510 or [email protected]

 

GENERAL INFORMATION

(1) Where do i go to get a refund?

An: - When we received return material as it are we sold. So we will give you refund by our company cheque or Chargback on your same credit card.

(2) Did I get everything I was supposed to?

An:-Depending on our warehouse stock. 

(3) Should I expect more communication from the seller?

An: - At first order we will call you customer for accounting information and business license copy

(4) I am not able to view or print the Catalogs, Wholesale Price Lists and Order Form. What can I do?

An: Please call 1-888-672-9510 or email order@akwholesale.com for our price list, catalogs or order form.

(5) What is your return policy?

An: We want you to be fully satisfied with our products. All damage and defects must be reported to us within 24 - 48 hours the delivery date. Please send us broken items picture at 16302175277 with item code, quantity and invoice no.

We can either send you a replacement or issue a refund.

However, undamaged merchandise is subject to a 15% restocking fee and the client is responsible for the return freight charge.

(6) Are all Items New?

An: Yes. We only sell brand new items direct from the manufacturers or distributors. All items usually come with barcode. We do NOT even deal with returns items.

(7) Who are your customers?

An: We offer our best service to Tobacco shop, Smoking shop, Liquor store, Gas station and others.

(8) What if I receive the wrong product(s)?

An: Inspect all products upon receipt. All claims for shortages, damaged or incorrect merchandise must be made within 24 hours of receipt. We will gladly exchange any products. If you receive the wrong products. We will gladly make an exchange for free and pay for shipping.

(9) When will my credit card be refunded?

An: Once your package has been received and inspected, your refund or exchange will be processed within 1-2 weeks. If there is a refund due, a credit will be issued to the original form of payment.

(10) Is pick up available for your merchandise?

An: Yes. At our warehouse in Bensenville, Illinois. Monday to Friday 9:00 am to 6:30 pm., Saturday 9.00am to 3.00 pm.